Updated 20th July 2025

We want you to love your Happy Hair Brush — and we stand by the quality of every product. That said, we know things happen. If you're not satisfied, here’s how we handle it:

🚨 Faulty, Damaged or Incorrect Items

If your item is damaged, faulty, or incorrect, we will either refund or replace it — andto do that we require the following:

• Photo evidence within 48 hours of delivery
• Products must be unopened unless the issue is related to internal product function (e.g., broken mechanism or leaking spray)
• In some cases, we may ask you to return the item before we process your refund or send a replacement (we’ll cover return shipping if so)

We do not issue refunds for used or gifted products unless a clear manufacturing fault can be shown.

🔁 Change of Mind or Not Quite Right?

We offer a one-time product exchange or store credit if your brush isn’t quite right.

We do not offer refunds for used/opened items unless there is a proven fault.

To be eligible:

• Contact us within 14 days of delivery
• Product must be lightly used or unused
• Return shipping is at your expense

Once we receive your return and inspect it, we’ll issue a credit or send a replacement.

💥 No Refunds on Clearance or Final Sale Items

No refund or exchange on clearance or final sale items. Products are sold as is. 

💳 Refunds

If your return is approved, we’ll refund your original payment method within 3–5 business days.

🚚 Shipping Refunds

We only refund return shipping if the item is faulty or damaged, and a receipt or postage proof is provided. Change-of-mind returns are not eligible for shipping refunds.

📦 How to Return

Email us immediately for return instructions: info@happyhairbrush.co.nz and be sure to email us from the email address you used in the order, your order number, a clear explanation of the issue and photos or video of the item and packaging (where applicable)

Please Note: We reserve the right to refuse refunds or replacements for:

• Used/gifted items without photo proof
• Claims made outside our policy timeframes
• Repeated/unverifiable claims
• Returns sent without contact may not be processed.
• To keep things fair for everyone, we reserve the right to decline future refund or replacement requests from accounts with repeated claims that fall outside our policy or are inconsistent with prior order history.